Talk to a real person.

These are Alwan's only official channels. We never ask for your PIN or one-time code, and we never ask you to pay to a personal account.

Support ticket in the app
Open Help in the Alwan app and create a ticket. You get a reference number such as ALW-SUP-2026-000123 and can follow its status.
The ticket keeps the whole conversation in one place.

How quickly we respond.

We work during business hours (Monday to Friday, 9:00 AM to 6:00 PM (Manila time), except public holidays) and are not open around the clock.

24business hours: We aim to reply to every message within 24 business hours.
3business days: A formal complaint is resolved within 3 business days, and we tell you if we need more information.
3business days: If a payment of yours was not applied correctly, we correct it within 3 business days of confirming the problem.

Spot a scam: we never ask for your PIN.

Alwan never asks for your PIN, password or one-time code by SMS, e-mail, chat or phone. Use only the official app and this website.

How to spot scams

Complaints

File a complaint in the app (Help → Complaint).

Read our Privacy Notice