Complete guide to the Know Your Customer (KYC) registration process
Know Your Customer (KYC) is a mandatory verification process required by Philippine law to prevent fraud, money laundering, and ensure the security of financial transactions. This process helps us verify your identity and assess your eligibility for our microfinance services.
Time Required
15–20 minutes to complete all steps
Documents Needed
Valid ID, proof of income, proof of billing
Approval Time
1–3 business days after submission
Make sure you have the following ready:
Enter your Philippine mobile number to begin the registration process.
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Verify your mobile number with a one-time password sent via SMS.
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Create a 6-digit PIN to secure your account.
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Provide your basic personal details.
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Provide additional contact details.
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Enter your current residential address.
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Upload a valid government-issued ID and take a selfie for verification.
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Provide details about your income and expenses.
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If you have a business, provide business details.
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Upload required supporting documents.
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Provide details of a guarantor or co-maker.
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Review and accept the terms, conditions, and legal agreements.
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OTP not received
Check your network signal, wait 2 minutes, or request a new code. Contact support if the issue persists.
ID photo rejected
Ensure good lighting, no glare, all text is readable, and the ID is not expired. Retake the photo if needed.
Facial recognition failed
Face the camera directly, remove glasses or face coverings, ensure good lighting, and make sure your face matches your ID photo.
Document upload failed
Check file size (max 5MB), use supported formats (PDF, JPG, PNG), and ensure stable internet connection.
Application rejected
Review the rejection reason, correct any errors, and resubmit. Contact support for clarification if needed.
How long does the KYC process take?
The registration process takes 15–20 minutes to complete. After submission, approval typically takes 1–3 business days.
Is my information secure?
Yes, all your information is encrypted and stored securely. We comply with the Data Privacy Act of 2012 and use industry-standard security measures.
Can I save my progress and continue later?
Yes, your progress is automatically saved. You can close the browser and return later to continue from where you left off.
What if I don't have all the required documents?
You need at least a valid ID, proof of income, and proof of billing to complete the process. Contact support if you have difficulty obtaining these documents.
Can I edit my information after submission?
Once submitted, you cannot edit your application. If you need to make changes, contact our support team immediately.
What happens after I submit my application?
Our team will review your application within 1–3 business days. You will receive an email and SMS notification about the approval status.
Why do I need a guarantor?
A guarantor provides additional security for the loan. They should be someone who knows you well and can vouch for your character and ability to repay.
What if my application is rejected?
You will receive a notification explaining the reason for rejection. You can correct the issues and resubmit your application.
All IDs must be valid (not expired) and show clear, readable information.
If you encounter any issues during the KYC process or have questions, our support team is here to help.