Terms and Conditions

By accessing and using the Alwan platform, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

By accessing and using the Alwan platform, you accept and agree to be bound by these Terms and Conditions and all applicable laws and regulations of the Republic of the Philippines.

2. Services

Alwan provides microfinance lending services to qualified individuals and businesses in the Philippines. Our services include loan applications, disbursements, and repayment management.

3. Eligibility

To use our services, you must:

• Be at least 18 years old
• Be a Philippine resident
• Have a valid Philippine mobile number
• Provide accurate and complete information
• Pass our KYC verification process

4. Account Registration

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials.

5. Loan Terms

All loans are subject to:

• Credit assessment and approval
• Interest rates as disclosed in your loan agreement
• Repayment schedules as agreed upon
• Late payment fees and penalties as applicable

6. User Responsibilities

You agree to:

• Use the platform only for lawful purposes
• Provide truthful and accurate information
• Make timely loan repayments
• Notify us of any changes to your contact information
• Not share your account with others

7. Prohibited Activities

You may not:

• Provide false or misleading information
• Use the platform for fraudulent purposes
• Attempt to access unauthorized areas
• Interfere with the platform's operation
• Violate any applicable laws or regulations

8. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason we deem necessary to protect our platform and users.

9. Limitation of Liability

Alwan shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the platform.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new terms on this page. Your continued use of the platform after such changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: legal@alwan.ph
Phone: +63 2 8XXX XXXX