Privacy Policy

Alwan is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

We collect the following types of information:

• Personal identification information (name, date of birth, address)
• Contact information (phone number, email address)
• Financial information (income, expenses, assets)
• Business information (business name, type, revenue)
• Identity documents (government-issued IDs)
• Biometric data (facial recognition for verification)
• Device and usage information

2. How We Use Your Information

We use your information to:

• Process your loan applications
• Verify your identity (KYC compliance)
• Assess creditworthiness
• Communicate with you about your account
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Improve our services

3. Information Sharing

We may share your information with:

• Credit bureaus for credit assessment
• Regulatory authorities as required by law
• Service providers who assist in our operations
• Law enforcement when legally required

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access your personal data
• Correct inaccurate information
• Object to processing in certain circumstances
• Request deletion of your data (subject to legal requirements)
• Data portability

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Loan records are typically retained for 7 years as required by Philippine law.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Email: privacy@alwan.ph
Phone: +63 2 8XXX XXXX